LumiWeb subscription payments are processed by Paddle.com as Merchant of Record. Refund eligibility and handling follow Paddle-supported billing workflows.

1. Refund Window

Refund requests can be submitted within 14 calendar days from the original charge date.

2. How to Request a Refund

• Email billing@lumiweb.co.uk.
• Include your Paddle receipt email and transaction reference.
• Our billing team reviews and processes eligible requests through Paddle.

3. Processing Timeline

Approved refunds are issued to the original payment method. Final settlement timing depends on the payment provider and bank.

4. Duplicate or Incorrect Charges

If you believe a charge is incorrect, contact us promptly so we can investigate and coordinate resolution through the billing platform.

5. Policy Updates

We may update this policy for legal or operational reasons. The latest revision date is displayed on this page.

Related documents: Terms of Service and Privacy Policy.