This Privacy Policy explains how LumiWeb collects, uses, and protects personal data when customers use the platform and related product modules.

1. Data We Collect

• Account identity data such as full name, company name, and business email.
• Service usage records required to provide application features.
• Subscription and billing metadata from payment processors.
• Security, access, and audit logs needed for operations.

2. Why We Use Data

• To deliver platform access and subscribed features.
• To authenticate users and apply role-based permissions.
• To process billing, support requests, and account lifecycle actions.
• To improve reliability, security, and service quality.

3. Legal Basis

We process personal data under contract performance, legitimate interests, legal obligations, and consent where applicable.

4. Sharing and Processors

Data is shared only with service providers required for hosting, communications, analytics, and billing workflows. We do not sell personal data.

5. Retention

Data is retained only for the period needed for service delivery, legal compliance, and dispute resolution.

6. Security

We use administrative and technical safeguards including access controls, encrypted transport, and monitoring.

7. Data Rights

You can request access, correction, deletion, or portability where applicable by contacting us.

8. Contact

Privacy requests: privacy@lumiweb.co.uk

Related documents: Terms of Service and Refund Policy.